Effective date: September 8, 2026
1. Who We Are
PRO-BSS provides software development, mobile applications, web applications, SaaS platforms, cloud systems, communication tools, APIs, integrations, documentation, and related support services. This policy applies when you visit our website, contact us, submit a project enquiry, use our software or apps, receive support, or interact with our online services.
2. Information We Collect
Depending on the service you use, we may collect account details, contact information, company information, project requirements, support messages, billing or commercial records, app login information, device identifiers, IP address, browser details, usage logs, diagnostics, crash reports, configuration data, files or content you submit, and information needed to operate requested features.
3. Mobile App And Device Data
Our mobile apps may process device model, operating system, app version, language, network status, push notification tokens, permissions you grant, diagnostics, crash reports, and app activity needed for login, security, calling, messaging, support, notifications, and product improvement. Permissions such as microphone, contacts, notifications, camera, or local storage are used only when required by the app feature you choose to use.
4. Communication And VoIP Data
If a PRO-BSS app or service includes calling, SIP, PBX, VoIP, messaging, conferencing, or similar communication features, we may process configuration details, extension or account identifiers, call logs, call status, timestamps, duration, routing metadata, diagnostics, and related technical information. Where call recording, voicemail, transcripts, or media files are enabled by your organization or service configuration, those items may be stored or processed according to the applicable settings, administrator controls, provider terms, and legal requirements.
5. How We Use Information
We use information to provide, secure, maintain, troubleshoot, personalize, and improve our services; respond to enquiries and support requests; prepare proposals; manage accounts and subscriptions; deliver notifications; monitor service reliability; prevent abuse or unauthorized access; comply with law; and communicate about service, security, administrative, or commercial matters.
6. Legal Bases And Consent
Where privacy laws require a legal basis, we process information to perform a contract, provide requested services, pursue legitimate business interests, comply with legal obligations, protect systems and users, or based on consent where required. You may withdraw consent for optional processing where applicable, but some features may stop working if required data or permissions are disabled.
7. Sharing Of Information
We do not sell personal information. We may share information with service providers, hosting platforms, app stores, payment processors, communication providers, analytics or diagnostics providers, cloud infrastructure providers, email providers, support tools, professional advisers, authorities where legally required, and customer-designated administrators or integrations. These parties are permitted to use information only as needed to provide their services or meet legal obligations.
8. Third-Party Services
Some products may connect to third-party services such as Apple App Store, Google Play, SIP servers, PBX systems, telecom carriers, cloud hosts, push notification providers, payment gateways, CRMs, ERPs, AI providers, maps, email, SMS, analytics, or customer systems. Third-party services may collect and process information under their own privacy policies, terms, and administrator settings.
9. Cookies And Similar Technologies
Our websites and web applications may use cookies, local storage, session storage, server logs, and similar technologies for site operation, security, preferences, forms, analytics, and performance. You can manage browser cookie settings, but disabling certain storage may affect site or app functionality.
10. Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect information against unauthorized access, misuse, loss, and alteration. Security measures may include HTTPS, access controls, credential protection, logging, backups, least-privilege access, software updates, and monitoring. No internet, telecom, or software service can be guaranteed to be completely secure.
11. Data Retention
We retain information for as long as needed to provide services, maintain records, resolve disputes, support security, comply with legal obligations, and operate our business. Retention periods vary based on account status, contract requirements, support needs, app configuration, administrator settings, backup schedules, and applicable law.
12. International Processing
Information may be processed in the country where you, PRO-BSS, our customers, our service providers, or cloud infrastructure are located. When information is transferred internationally, we use appropriate safeguards where required by applicable privacy laws.
13. Your Privacy Rights
Depending on your location, you may have rights to request access, correction, deletion, portability, restriction, objection, withdrawal of consent, or information about how your data is used. To make a privacy request, contact us using the details below. We may need to verify your identity and may retain certain information where required for legal, security, or business reasons.
14. User Privacy Choices
You may control optional app permissions through your device settings, opt out of non-essential communications, manage cookies in your browser, request account or data changes, or contact us about privacy choices. Enterprise or organization-managed services may require requests to be handled by your account administrator first.
15. Children's Privacy
Our services are intended for business and general professional use and are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, contact us so we can review and delete it where required.
16. Changes To This Policy
We may update this Privacy Policy to reflect changes in our services, technology, legal requirements, or business operations. The updated policy will be posted on this page with a revised effective date. Continued use of our services after an update means the updated policy applies.
17. Contact
For privacy questions, requests, or concerns, contact PRO-BSS at support@pro-bss.com or by phone at +1 (307) 2129 020.